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Terms & Conditions

Cancellation Policy

Individual Bookings

  • Cancellations made on the day of the activity are non-refundable.
  • Cancellations made at least 24 hours before the scheduled activity are eligible for a 50% refund.

Private & Group Bookings

  • Cancellations made on the day of the activity are non-refundable.
  • Cancellations made at least 7 days before the scheduled activity are eligible for a 50% refund.

No-Show Policy

Customers who fail to arrive at the agreed meeting point and time without prior notice will be considered a “no-show.” No-shows are non-refundable and no rescheduling will be offered.

Refund Policy

Refunds will be processed to the original payment method whenever possible and may take several business days to appear, depending on the customer’s bank or card issuer.

No refunds will be issued for:

  • Same-day cancellations.
  • No-shows.
  • Services that have already been provided.

Where a partial refund applies under the cancellation policy, the refund will be processed within a reasonable timeframe after confirmation.

Weather Policy

The safety of our guests is our highest priority.

If weather or sea conditions are considered unsafe by AKIVAI, the activity may be:

  • rescheduled to another available date; or
  • fully refunded if rescheduling is not possible.

The final decision regarding weather-related cancellations rests solely with AKIVAI.

Force Majeure

AKIVAI shall not be held liable for the cancellation, interruption or modification of any activity due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, government restrictions, strikes, epidemics, pandemics, civil unrest, transportation disruptions or any other force majeure event.

In such circumstances, AKIVAI will make every reasonable effort to offer an alternative date or, where appropriate, provide a refund at its sole discretion.

Changes by the Customer

Requests to change the date or time of a booking are subject to availability and must be made as early as possible. AKIVAI cannot guarantee that requested changes can be accommodated.